This Privacy Policy applies to both the 33vip website and mobile app. By using the platform, you are considered to have agreed to this policy.
Welcome to 33vip. We understand how sensitive your personal information is. That's why our Privacy Policy Built with full transparency — so you know exactly what data we hold and why.
33vip is an online betting and lottery platform serving users in Bangladesh. Using our services requires collecting certain personal information — primarily to ensure security, process transactions, and meet legal obligations.
This Privacy Policy— here we explain in detail how we handle your information. Feel free to contact us with any questions.
We never sell your data. Our business model is built entirely on providing services — not on monetizing your information.
33vip collects various types of information. Below is a detailed breakdown of exactly what data we hold:
| Data Type |
Example |
Required? |
| Identity Information |
Name, date of birth, national ID number |
Yes |
| Contact Information |
Mobile number, email address |
Yes |
| Financial Information |
BKash/Nagad/Rocket number, transaction history |
Yes |
| KYC Documents |
NID card photo, selfie |
For Withdrawals |
| Device Information |
IP address, browser type, operating system |
Automatic |
| Usage Data |
Login time, game history, betting patterns |
Automatic |
| Location Data |
Country and city (estimated from IP) |
Automatic |
We never store your full payment card number or bank password. We will never ask for your mobile banking PIN or password.
33vip collects your information in several ways. You have the right to know exactly how each method works:
- Registration Form: Information you provide when opening an account — name, mobile number, date of birth.
- KYC Verification Process: A photo of your NID or passport along with a selfie for identity verification.
- Transaction Records: Automatically recorded during deposits and withdrawals.
- Cookies & Tracking: Device and session data are collected automatically while you use the website or app.
- Support Contact: Conversations through live chat or email are recorded and stored.
- Third-Party Verification: Information received through KYC providers or payment processors.
33vip never accesses your contacts, messages, or photo gallery without permission. The app only requests necessary permissions.
We use your information only for specific, defined purposes. These are clearly outlined below:
- Account Management: Login, security verification, and account settings management.
- Transaction Processing: Processing deposits and paying out withdrawals.
- Identity Verification (KYC/AML): To ensure anti-money laundering compliance and age verification.
- Customer Support: Resolving your issues and answering your questions.
- Fraud Prevention: Detection and prevention of suspicious activity.
- Legal Obligations: Meeting the requirements of regulatory authorities.
- Service Improvement: Analyzing user experience to improve the platform.
- Promotional Communications: With your consent, we'll keep you informed about bonuses and offers.
You can opt out of promotional messages at any time. Use your account settings or contact support to unsubscribe.
33vip does not sell or rent your data to third parties. However, limited information may be shared in certain specific circumstances:
- Payment Provider: Only the information necessary to process transactions with bKash, Nagad, and Rocket.
- KYC Verification Partner: Documents required for identity verification are shared through secure channels.
- Legal Authority: When required by a valid court order or government authority under Bangladesh law.
- Anti-Fraud Organization: Cross-referencing data with industry-standard databases to detect fraudulent activity.
- Business Succession: If 33vip is ever transferred to another entity, users will be notified in advance.
All third-party partners are contractually obligated to use your data only for specified purposes and not for their own interests.
33vip uses cookies and similar technologies on its website and app to enhance your experience.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security tokens |
Cleared at end of session |
| Functional Cookies |
Remembering language preferences and game settings |
30 days |
| Analytics Cookies |
Page views, click pattern analysis |
90 days |
| Security Cookies |
Fraud & Bot Detection |
7 days |
Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain features.
33vip retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
- Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
- Transaction Records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
- KYC Documents: 5 years after account closure.
- Support Contact: Deleted 3 years after last contact.
- Log & Device Information: 1 year.
- Marketing Preferences: As soon as you opt out.
Once the retention period ends, we securely delete your data or anonymize it so you can no longer be identified.
As a user of the 33vip platform, you have certain rights regarding your personal data. We respect and uphold these rights:
- Right to Know: You may request to know what personal information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
- Data Portability: You can receive your data in a structured, portable format.
- Right to Object: You can object to marketing communications or profiling.
To exercise any of these rights, please support@33vip.ws— email us. We aim to respond within 30 days.
Please note — certain data may not be erasable due to legal obligations or security requirements. In such cases, we will inform you of the reason.
33vip's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.
- Age verification is carried out at the time of registration.
- If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
- If parents have concerns support@33vip.ws— contact us.
Use parental control software to prevent minors from accessing this platform.
33vip uses industry-standard technology and practices to protect your data. Our security framework is multi-layered:
- 256-bit SSL Encryption: All data transfers are conducted through encrypted channels.
- Database Encryption: Stored data is kept in encrypted form.
- Two-Factor Authentication (2FA): An extra layer of security on your account login.
- Regular Security Audits: Regular audits conducted by third-party specialists.
- Access Control: Only authorized personnel can access data relevant to their role.
- Firewall & DDoS Protection: Server-level protection against cyberattacks.
- Staff Training: All staff receive regular training on data protection practices.
In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address it.
33vip may update this Privacy Policy may be updated. If changes are made, we will notify you through the following methods:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, notifications will be sent via email or SMS.
- An update notice will be displayed when you log in to the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
This Privacy Policy If you have any questions, complaints, or requests regarding this, please get in touch with us:
- Email: support@33vip.ws
- Live Chat: Chat with us directly via
the website or app
- Response Time: Typically within 24 hours; up to 30 days for complex matters
When submitting a data request, include your registered mobile number or email address to speed up verification.